Cancellation & Refund Policy
Rykton LLC (“Rykton,” “we,” “us”) operates Rykton.care. Contact: hello@rykton.care · (726) 259-7485 · 3325 Navasota Cir, San Antonio, TX 78259. We aim to keep refund decisions clear and fair for time-based online relationship guidance services.
How to Request a Cancellation
Email hello@rykton.care with your name, order reference, service or package name, and appointment date (if any). We use the time the cancellation email is received to determine whether the 24-hour window was met.
Paid but Not Yet Scheduled
Before a session is confirmed, a customer may cancel an unused individual session for a full refund. A fully unused package may also be canceled for a full refund, provided no session has been completed or forfeited. If scheduling is unavailable through Rykton, customers may request a refund rather than accept an alternative time.
Confirmed Appointments: 24-Hour Rule
Cancel or request a reschedule at least 24 hours before the confirmed appointment start time by email. A paid individual session canceled at least 24 hours in advance is refundable in full if unused; alternatively, the customer may arrange another available time. A cancellation requested less than 24 hours before a confirmed session, or a missed appointment without notice, may be counted as used and may be nonrefundable, unless applicable law requires otherwise or extraordinary circumstances warrant an exception.
Completed Sessions
Once a session has been provided, the fee for that session is not refundable simply because the customer did not obtain a preferred personal or relationship outcome. This does not affect remedies for a service not delivered as agreed or other legally protected rights.
Partially Used Packages
For an eligible package cancellation, the amount refunded equals the package price actually paid, less the regular individually listed prices of sessions already completed and of sessions properly forfeited under the late-cancellation/no-show rule, with a minimum refund of $0. Any sessions remaining after a package refund are canceled. Example: a $239 three-session package with one $89 session completed qualifies for a $150 refund if the other sessions remain unused and not forfeited.
30-Day Package Window
Package sessions should be scheduled and used within 30 calendar days after purchase. No package renews automatically. Unused sessions may expire after that period, but we will not treat a session as forfeited because Rykton was unable to offer a reasonable appointment within the period after a timely scheduling request. In that case we will offer an extension or a proportionate refund. Applicable legal cancellation and refund rights always take priority.
If We Cancel or Cannot Provide a Session
If Rykton cancels or cannot provide a purchased session, customers may select a mutually agreeable new time or request a refund for the unprovided service. We do not charge a cancellation fee when we cancel.
Refund Method
Approved refunds are sent to the original payment method whenever possible. Posting time depends on the payment provider and the issuing financial institution. We do not promise a fixed bank posting date. We will not deny any cancellation or remedy required by applicable federal or state law.